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One of the primary goals of reengineering Patient Access is to decrease wait times. This focus is driven by the increasing expectation of patients for efficient and timely access to healthcare services. Reducing wait times enhances the patient experience, ensures that services are delivered promptly, and can contribute to better overall patient satisfaction and outcomes.

When organizations streamline processes within Patient Access, they often implement automation and other efficiency measures that help manage patient flow more effectively. This can also lead to better utilization of resources, allowing staff to focus more on patient interaction and care rather than administrative tasks.

In contrast to increasing costs for improvements, focusing on quality over customer service, or reducing staff involvement, decreasing wait times aligns with a patient-centered approach that values timely access and service efficiency. By addressing wait times, healthcare institutions not only enhance operational efficiency but also foster improved relationships with patients, which is crucial in today's competitive healthcare environment.